New visitors-how to use this site?

1.

Use the New user tutorial!

2.

How to get registered

You will get fast, easy and professional service if you get the free registration as a member of CBIZE. Meanwhile, we will actively provide you with prompt and proper service according to the information you submitted. Upon registration, you need to submit the following personal information:

• E-mail address (As your registration account)
• Name
• Gender
• Date of birth
• Address
• telephone number
• Zip code
• City
• State/province
• Country/region

We appreciate your prompt update of the personal information for the convenience of contacting you during the process of service purchasing.

3.

I cannot sign in after registration.

We need to validate your e-mail address to ensure our prompt service for you.
After your registration, a notice of activation of your account will be sent to you by e-mail. You can click the link for activation and sign in our site. If you cannot see the e-mail of activation in the inbox, you may try to find it in the dustbin as some e-mail servers define the systematic e-mails as [SPAM] or directly trash them upon reception.

Service products and operation for online purchase

1.

How many types of service products are provided on CBIZE.com? What's the difference between them?

During the period of Beta, "Search Engine" and "Brand Service" are the two types of service products provided by CBIZE.
"Search Engine" is a electronic transaction platform provided by CBIZE for the members to independently choose the service providers, service products and price according to their own need. CBIZE provides technical support and technical improvement for the transaction and coordinate between the involved parties in the transaction. However, CBIZE immunes from any liability of disputes over the service products which should be addressed by the purchaser and the service provide.
"Brand Service" includes the implementation plan, choose of the service providers, supervision of the service quality provided by CBIZE according to the outsourcing service requirements by the members. CBIZE guarantees whole process warranty of brand service including the service content, service period, and service object. CBIZE provides 100% refund guarantee if there is any quality problems in the service with exception of those caused by force majeure.

2.

How to choose the service provider in the "Search Engine"?

You may refer to search engine. The complete list of price factors of the service products are provided here for you to choose the service that you need
Through the fixation of the price factors, you can easily get the list of the qualified service providers after a few steps. You may narrow the result by conditional searching or find the satisfactory service provider through page-turning. Once you have get the proper provider, you may select it and click "Add to cart".

3.

How to evaluate the service providers?

Only the members who once purchased the products of the service provider have the right to conduct evaluation and grade assessment of the service provider. We are confirmed that this policy will not only help the customers to make the best choice upon selection of service but also give fair and objective judge to the service providers for their improvement.

4.

What is the "Inquiry" for? What is the "Shift from Inquiry to Order" for?

If the member have chosen the service product through the "Search Engine" but still have some questions concerning the selected products, he/she may conduct multi-consultation with CBIZE consultants through the "Inquiry" system.
All the information about "Inquiry" is listed in the "INQUIRY CENTER" of "MY CBIZE".
As long as you have got clear answer to the inquiry, you can click "Confirm to order" for the access to the formation of order and the payment.

5.

What is an "Order"?

As long as you get the selected products in your shopping cart to the "CHECK OUT", an order is automatically formed with the basic information as well as the price of the products on it. You may check your orders in the "ORDER CENTER" of "MY CBIZE". You may view and delete the orders if they are unpaid. However, once the deposit is paid, the whole process of the service gets started and you cannot withdraw your order for the protection of the interests of both you and the service providers.

6.

Why I cannot find my orders?

Both English and Chinese version of are provided on CBIZE.com. With respect to the incompatibility of different languages, your orders may not be displayed in both the versions. If you make your order in the English version, you may not find it in the Chinese version, and vice versa.

7.

What's the advantage of choosing CBIZE online order?

Firstly, online order saves much time otherwise you have to communicate with the service providers and make comparison of price between them. Meanwhile, it broaden your choice of providers.
Secondly, CBIZE serves as a third party for the supervision and control of the honesty of the service providers thus keep you away from business fraud.
Thirdly, you can check the progress of your orders in the "ORDER CENTER" of "MY CBIZE" and thus have a overall picture of them.
Fourthly, the inquiry system and the online customer service system can help you out of all the problems concerning selection of service providers with great efficiency for you to get the best solution.

8.

Why do I need brand service?

CBIZE brand service provides comprehensive solution including before-sales plan, integration of service products, and outsourcing of the whole service process as the professional consultants will get better understanding of the requirements of the members through communication. You can enjoy more professional and attentive service in the "BRAND SERVICE INQUIRY" of "MY CBIZE".

Payment

1.

How many methods of payment do CBIZE support?

We support online payment and other offline payment methods including
Charge in US dollars:

• Charge in US dollars:
  *Paypal Express Payment
  *Credit Card (VISA, Master, Discover, American Express)
• Charge in RMB:
  *Support personal or company bank card of The Industrial and Commercial Bank of China, Construction Bank of China, Agriculture Bank of China, China Merchants Bank, Shanghai Pudong Development Bank, MinSheng Bank, Industry Bank, Guangdong Development Bank, Shenzhen Development Bank, Bank of Communications, China Post, and China Citic Bank.
• *Alipay Payment

2.

>What's the "Deposit"? How do I pay the "Deposit"?

The service provider will charge you according to the process of the implementation of service. When you order a product or an integration of products, the system will remind you to pay a certain proportion of the total cost (the proportion varies according to the types of the services), namely the deposit. You may click the "Pay Instantly" below the order for the access to the process of payment.

3.

What's the "Balance"? How do I pay the "Balance"?

After the completion of the service, you should pay the balance to finish the transaction. After you get the notice from the system, you can view your orders with balance unpaid in "OUTSTANDING PAYMENT" in "MY CBIZE" and click the link to pay the balance.

4.

How do I check the status of the orders?

You can check the status of every order in the "ORDER CENTER" of "MY CBIZE". The status of the order changes with the system's confirmation of your payment, the progress in the implementation of the service. You can conduct your operation according to the instructions provided by the system.

5.

How do I use the discounted vouchers?

During the period of Beta, you can get a discounted voucher (10% off)with a valid time of 60 days automatically sent by the system upon your complete payment of the service products. You can check the information of your discounted voucher in "MY DISCOUNTED VOUCHER"        of "MY CBIZE". You can use the discounted voucher within the valid time to enjoy 10% off of the total charge of the newly purchased products. Each voucher can only be used once.

6.

Do I have to pay for the tax of the service charge?

All the prices for the service products listed on CBIZE.com have already taken the tax into account, thus you do not have to pay additional fee besides the listed price.

7.

Can I get the invoice for the service products?

Sure! We will send the relevant formal invoice to the address you submitted on our site.

MY CBIZE

1.

Personal Data

Browse and update your personal information (The personal information you updated in the process of order confirmation will be updated here)

2.

Password

Change your password

3.

My Discounted Voucher

Manage the discounted voucher you have

4.

Shopping Cart

You can delete the chosen products or empty your cart. You may also go to "CHECKOUT" here

5.

Order Center

You can browse the orders, check the progress of them and conduct related modification

6.

Inquiry Center

You can browse the inquiries, check the progress of them, conduct further inquiry and shift from inquiry to order

7.

Brand Service Inquiry

Only the special inquiries of brand service are processed here. You can browse the inquiry and conduct further inquiry

8.

Experts Q&A

The answers given by the experts to your questions left here will be displayed in this column

9.

Transaction Data

All the completed services of yours are listed in this column

10.

Outstanding Payments

Your orders expecting the payment (including payment of the earnest money and the balance) are listed in this column

11.

My Favorite

You can put the information for further consultation into "My Favorite" while your are browsing the information of the service providers

12.

Consulting Center

You can leave your questions concerning the usage of the site here. We promise that the questions will be answered within 24 hours.

13.

Complaint Center

You can leave your complaints concerning the provided service of the site in this column

14.

My suggestion

If the provided services need to be improved as you consider or if you are willing to give your comments on the services, please leave your suggestions in this column

Quality guarantee of the service products

1.

Which kind of quality guarantee can I get?

No matter which type of service products you order on CBIZE, we spare no efforts in the communication and coordination between the seller and the buyer to promote the transaction. Meanwhile, we will conduct regular and irregular check and examination upon the qualification and performance of the service providers and reject the unqualified ones to keep a good environment for purchase.

2.

What's the 100% refund of Brand Service?

It is probably the firmest promise among those made by Chinese business service industries. If you choose CBIZE brand service and the service is not finished according to the time limit of the contract, CBIZE guarantees 100% refund (with exception of those caused by force majeure)despite the efforts and cost we have put in.

The liabilities of the service providers and the customers

1.

What's the liabilities of the service providers of CBIZE?

With exception of those caused by force majeure, the change of the governmental regulations, or by the customers:
The service provider should complete the service within the limited time according to the price factors you choose in the column of "Search Engine". Otherwise the provider should undertake liabilities for breaking of contract. The customer can get the compensation through coordination or legal means. CBIZE.com has the obligation to conduct communication and coordination between the provider and the customer; however, CBIZE.com should assume no related liabilities.
On occasions that you choose the "Brand Service" of CBIZE and accept the solution and quotation provided by CBIZE, CBIZE should give 100% refund if the service is not completed within the limited time.

2.

What's the liabilities of the customers?

The customer should independently bear the loss due to the delay or unfulfillment of the service caused by the customer him/herself. And the service provider reserves the right to claim for compensation.
Those caused by the customer him/herself include:

1. The customer does not provide the related documents, materials and other certificates within the limit time suggested by the service provider.
2. The customer does not pay the balance within the limited time
3. The customer provides false documents, materials or certificates.
4. The customer provides false contact information or does not update the contact information promptly, and thus the service provider or CBIZE cannot contact them.
5. The customer wants to adjust the service content or the price factors during the process of the service
6. Other conditions similar to those in the above items